Privacy policy

Data Protection

Your e-mail address, name, address and other information will not be forwarded to third parties. We generally only process or share your data for the purposes explained to you in this Privacy Policy. These are mainly purchase processing and the provision, personalisation and development as well as security of our services. Our employees and service providers Our employees and service providers are obliged to respect the confidentiality of your data.

Cookies

This website uses cookies. These are saved on your computer by your browser. Cookies are used in the ordering process to save information about your orders. In addition, information is saved to facilitate a subsequent visit to our website.

Privacy protection statement and permission for the use of data at www.racaparts.com (and the affiliate websites)

Privacy protection is a matter of trust and your trust is important to us. We respect your private and personal sphere. The protection and the law according to the registration, processing and use of your personal data is therefore an important issue for us. In order to make you feel safe when you visit our websites, we strictly comply with the legal requirements of the AVG (General Data Protection Regulation) when processing your personal data and would like to inform you about the registration and use of data by us.

You can print out or save this document by using the usual functionality of your internet service program (= browser: there usually "File" -> "Save as"). You can also download and archive this document in PDF format by clicking here. To open the PDF file, you need the free Adobe Reader program (at www.adobe.nl) or similar programs that control the PDF format.

With the permission to the following privacy protection statement, you authorize Raca Group B.V., Arnoudstraat 22, 2182 DZ Hillegom (below: Raca Group B.V.) to register, process and use your personal data in compliance with the privacy protection legislation and the following provisions.

1. Responsible authority

Authority responsible for capturing, processing and use of your personal data within the meaning of the AVG (General Data Protection Regulation) is Raca Group B.V.. If you wish to object to the registration, processing or use of your data by Raca Group B.V. according to the guidelines of these privacy protection provisions as a whole or for certain measures, you can send your objection by e-mail, fax or by letter to the following contact details:

Raca Group B.V.
Arnoudstraat 22
2182 DZ Hillegom
Fax: (+31) (0)252 53 39 22
E-mail: info@racaparts.com

2. Registration, processing and use of personal data

2.1 Personal data
Personal data is information about business or personal circumstances of an identified or identifiable natural person. This would include your name, your phone number, your address and all file data that you give us when registering and creating your customer account. Statistical data, which we record for example during the visit to our webshop and which can not be connected directly to your person, are not covered. For example, the statistics regarding the question of which pages of our shop are particularly popular or how many users visit certain pages of the Raca Group B.V. shop.

2.2 Customer Account
For every customer who registers, we provide a password-protected direct access to his secured file data (customer account). Here you can view details of your completed, outstanding and recently sent orders and manage your address details and the newsletter. You agree to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. We can not accept liability for passwords that are used improperly unless we are responsible for the misuse.

2.3 Personal related data

2.3.1 Registration, processing and use of your personal data
Privacy protection is very important to us. Therefore we strictly comply with the legal provisions of the AVG (General Data Protection Regulation) when registering, processing and using your personal data. We record and process your data and save it for the entire course of your purchase, including any subsequent safeguards for our maintenance services, technical administration and marketing purposes. For your order we need your concrete name and address details. Your e-mail address is needed so that we can confirm receipt of the order and communicate with you. We also use it for your identification (customer login). You will also receive your order and shipping confirmation via your e-mail address.

2.3.2 Who is my data forwarded to?
Your personal data will only be passed on to third parties or otherwise passed on, if this is required for the purposes of the contract settlement or settlement or if you have given your permission in advance. Within the scope of the order processing, for example, the service providers we use (such as transport company, logistics company, banks) receive the necessary data for the order processing. The data transmitted in this way may only be used by our service providers to perform their duties. Subsequent use of the information is not permitted and also does not take place at any of the service providers working for us.

2.3.3 When will my data be deleted?
We will save your personal data as long as is necessary for the purposes named in this Privacy Policy, especially for the fulfilment of our contractual and legal obligations. We may also save your personal data for other purposes if or as long as the law allows us to save it for particular purposes, including for defence against legal claims and as long as you have not exercised your right to have it deleted.

2.4 Use of your data for advertising purposes
In addition to processing your data for the settlement of your purchase at Raca Group B.V., we also use your data to communicate with you regarding your orders, certain products or marketing campaigns and to recommend products or services which you could be interested in. You may object at any time against the use of your personal data for advertising purposes in its entirety or for certain activities, without any other costs than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail, fax, letter) is sufficient for this.

2.4.1 Newsletter
To send the newsletter, we use the so-called Single Opt-In procedure, that is, that we only then send a newsletter by e-mail when you have beforehand expressly confirmed to us that we need to activate the newsletter service. In case you no longer wish to receive a newsletter or in its entirety any advertising messages from us, you can object to this at any time, without any other costs than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail, fax, letter) is sufficient for this. Of course you will also find an unsubscribe link in every newsletter.

Product recommendations by e-mail
As a customer of Raca Group B.V. you regularly receive product recommendations from us by mail. You receive these product recommendations from us regardless of whether you have subscribed to a newsletter. In this way we want to provide you with information about products from our range that may be of interest to us based on your last purchases. Here we adhere strictly to the legal requirements.

If you do not wish to receive any product recommendations or in its totality any advertising messages from us, you can object to this at any time, without any other costs than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail, fax, letter) is sufficient for this. Of course you will also find an unsubscribe link in every e-mail with product recommendations.

2.4.3 Individual advertising for you
Information we receive from you helps us to permanently improve your purchasing experience and to arrange it in a customer-friendly and individual way. The information that you sent and that is automatically generated is used to realize advertising tailored to you and your interests. We use available information for this purpose, such as receipt confirmations and read receipts of e-mails, information about computers and connection to the internet, operating system and platform, your order history, your service history, date and time of the visit to the homepage, products you have viewed. We only use this information in a pseudonymised form. Through the analysis and evaluation of this information we are able to improve our websites and our internet offer as well as to send you individual advertisements. This means advertisement that recommends you products which you could actually be interested in. Our goal is to make our advertising more useful and interesting for you. That is why the evaluation and analysis of the data collected by you under the pseudonym helps you not to allow unrestrained advertising. On the contrary, we send you advertising such as the newsletter, product recommendations, e-mail or letter advertising, which suit your interests. Furthermore we also compare which of our advertising e-mails you open to prevent unnecessary e-mails being sent to you.

Declaration of approval

I agree that Raca Group B.V. uses the information provided by me and other information saved with my customer account as well as pseudonymised usage data to present me with personalized advertising and / or special offers and services.

If you do not want to receive personalized advertising, you can object to it at any time in its totality or for certain activities. A communication in textual form to the contact details mentioned under number 1 (eg e-mail, fax, letter) is sufficient for this.

2.4.4 Contests, market and opinion research
In the case of competitions, we use your details for the notification of won prizes and the advertising of our offers. Detailed instructions can be found in our participation conditions in the relevant game of chance.

We also use your data for market research and opinion polling. Obviously, we only use these for anonymous purposes for statistical purposes and only for Raca Group B.V. Your answers to surveys will not be passed on to third parties or published. We do not save the answers from our surveys together with your e-mail address or other personal data.

Ik ga ermee akkoord dat Raca Group B.V. mijn persoonsgerelateerde gegevens t.b.v. marktonderzoek en opiniepeiling voor eigen doeleinden verwerkt en gebruikt.

I agree that Raca Group B.V. will process and use my personal data for our own purposes for market research and opinion polling purposes. You may lodge an objection against data processing for market research and opinion polls in its totality or for certain activities at any time, without any transmission costs other than the transmission costs according to the basic rates. A communication in textual form to the contact details mentioned under number 1 (eg e-mail, fax, letter) is sufficient for this. Obviously you will also find an unsubscribe link in every survey email.

3. Cookies

Accepting cookies is not a condition for visiting our website. We point out, however, that the use of the shopping cart function and ordering products are only possible with the activation of cookies.

What are cookies?
Cookies and flash cookies are small files that are saved on your data medium saving certain settings and data for the exchange with our system via your browser. In principle, two different types of cookies are distinguished, so-called session cookies, which are erased as soon as you close the browser, and temporary / permanent cookies, which are saved on your data medium for an extended period or indefinitely. Saving this helps us to set up our website and our offers accordingly for you and makes it easier to use, because, for example, certain data you enter is saved so that you do not have to repeat it permanently.

Which cookies does Raca Group B.V. use?
Most of the cookies we use are automatically deleted from your hard disk after the end of the browser session (therefore also the name session cookies). Session cookies are e.g. required to offer you the shopping cart function on multiple pages. We also use cookies that remain saved on your harddisk. On a later visit we will automatically recognize that you have visited us before and remember which settings you prefer. This temporary or even permanent cookies (lifetime 1 month to 10 years) are saved on your hard disk and will be deleted automatically after the specified time. These cookies in particular serve to make our offer more user-friendly, more effective and safer. Thanks to these files, it is possible to display specifically to your interests customized information on the site. The sole purpose of these cookies is to adapt our offer as optimally as possible to your wishes as a customer and to make surfing our website as comfortable as possible.

What data is saved in the cookies?
No personal data is stored in the cookies used by Raca Group B.V.. The cookies we use can therefore not be matched with a specific person and therefore not with you. An identification number is assigned to this when the cookie is activated. Matching your personal data to this identification number is not possible at any time. Your name, IP address or similar data that would allow to match the cookie with you are not saved at any time. Based on the cookie technology we receive only anonymized information, for example about the pages of our shop being visited, which products were viewed etc.

What is onsite targeting?
On the Raca Group B.V. website, data is collected on the basis of a cookie technology for optimizing our advertising and the entire online offer. This information is not used to identify you personally, but only serves as an anonymous evaluation of the use of the homepage. Your data will at no time be associated with the personal data stored with us. With this technology we can present you advertising and / or special offers and services, of which the content is based on the information obtained by the clickstream analysis (for example, advertising that is aimed at having exclusively viewed luminaires in recent days) . Our goal is to set up our online offer as attractive as possible for you and to present you with advertising that matches your interests.

Re-targeting
Our website uses so-called re-targeting technologies. We use these technologies to make the Internet offer more interesting for you. This technique enables us to appeal to internet users who are already interested in our shop and our products with advertising on the websites of our partners. We are convinced that displaying personalized, interest-based advertising is generally more interesting for the internet user than advertising that does not have such a personal relationship. The presentation of these advertising materials on the sites of our partners takes place on the basis of a cookie technology and an analysis of the previous user behavior. This form of advertising takes place completely anonymously. No personal data is stored and no user profiles are connected to your personal data.

I agree that so-called cookies can be applied and with this my usage data can be registered, stored and used. Furthermore, I agree that my data in cookies will be stored until after the end of the browser session and, for example, can be called up again at my next visits to the website. This permission can be revoked at any time with validity for the future by refusing the acceptance of cookies in my browser settings.

How can I appeal against storing cookies?
You can set your browser to accept cookies only when you agree. If you only want to accept the Raca Group B.V. cookies, but not the cookies of our service providers, you can choose the setting in your browser "Block cookies from third party suppliers".
In general, you will be shown in the menu bar of your web browser via the help function, how you can reject new cookies and disable already received cookies. We advise you to always completely unsubscribe from shared computers that are set up to accept cookies and flash cookies.

4. Log files

With every access to the sites of Raca Group B.V. user data are transmitted by the relevant internet browser and stored in protocol files, the so-called server log files. The data records stored here contain the following data: date and time of the visit, name of the viewed site, IP address, referrer URL (origin URL from which you arrived on the Raca Group B.V. website), the quantity sent data, product and version information of the browser used.

The IP addresses of the users are deleted or made anonymous after the end of their use. In case of anonymization, the IP addresses are changed so that the individual data relating to personal or business relations can no longer or only with a great deal of difficulty with regard to time, costs and labor be assigned to a identified or identifiable natural person. We evaluate these log file data records in an anonymous form in order to further improve our offer and the Raca Group B.V. shop and to make it more user-friendly, to detect and correct errors faster, and to manage server capacities. This makes it possible to find out, for example, at what times the use of the Raca Group B.V. shop is particularly popular and a corresponding volume of data can then be made available to enable you to purchase as quickly as possible. In addition, we can also identify and rectify any errors in the Raca Group B.V. shop more quickly through an analysis of the protocol files.

5. Web analysis

In order to permanently improve and optimize our offer, we use so-called tracking technologies. For this we use the Google Analytics service.

5.1 Google Analytics
Google Analytics is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", ie text files that are stored on your computer and that allow an analysis of your use of our internet offerings. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the United States and saved there. We point out that on our websites Google Analytics with the code "gat._anonymizelp ();" was expanded to guarantee an anonymised registration of IP addresses (so-called IP masking). Your IP address will therefore only be registered in abbreviated form on our request by Google, which guarantees an anonymisation and does not allow a redirection to your identityIn case of activation of the IP anonymisation on this website, your IP address will be abbreviated in advance by Google within the member states of the European Union or in other treaty states of the treaty on the European Economic Area. Only in exceptional cases the complete IP address will be transmitted to a Google server in the USA and shortened there. Google takes into account the privacy protection provisions of the "US-Safe-Harbor" treaty and is registered with the "Safe Harbor" program of the US Department of Commerce. Google will use this information to evaluate your use of the website, to compile reports on the website activities for us and to provide us with further services associated with website use and internet use. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. A transfer of this data by Google to third parties takes place only on the basis of legal regulations or in the context of the processing of order data. Under no circumstances will Google combine your data with other data registered by Google.

By using these websites, you declare that you agree to the processing of the data obtained by Google on the basis of the data processing described above as well as the stated purpose. You can prevent the storage of cookies by selecting the appropriate settings on your browser software; We note, however, that you may not be able to use all features of our website in full extent in this case. By downloading and installing the browser plugin on the link below you can also prevent the registration of the data created by the cookie and related to your use (including your IP address) to Google as well as the processing of this data by Google.

Further information about Google Analytics and privacy protection can be found at http://tools.google.com/dlpage/gaoptout?hl=en

6. Doubleclick by Google
Doubleclick by Google is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Doubleclick by Google uses cookies to show relevant ads for you. In this process a pseudonym identification number (ID) is assigned to your browser to check which advertisements were displayed in your browser and which advertisements were opened. The cookies do not contain any personal information. The use of DoubleClick cookies only allows Google and its partner websites to embed advertisements based on prior visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google to a server in the USA and stored there. Google considers the privacy protection provisions of the "US Safe Harbor" treaty and is registered by the "Safe Harbor" program of the US Department of Commerce. Google transfers this data only to third parties based on legal regulations or in the context of the processing of order data. Under no circumstances will Google combine your data with other data collected by Google.

By using this website you agree to the processing of the data registered about you by Google in the manner described above and for the purposes indicated above. You can prevent the installation of cookies by an appropriate setting of your browser software; however, we would like to point out that in that case you may not be able to use all functions of this website. You can also prevent the registration of the data created by the cookie and related to your use (including your IP address) to Google as well as the processing of this data by Google by downloading and installing the available browser plug-in on Google. Alternatively, you can deactivate the Doubleclick cookies on the Digital Advertising Alliance site at http://www.aboutads.info/choices.

7. Secure data transfer
By encrypting your personal information we will transfer it securely. This applies to your order and also to the customer login. We us the SSL encryption system (Secure Socket Layer). Indeed, no one can guarantee absolute protection. But our website and other systems are secured through technical and organizational measures against loss, destruction, access, alteration or dissemination of your data by unauthorized persons.

8. Privacy rights
You have the following legal privacy rights under the relevant legal conditions: Right of access (art. 15 GDPR), Right to rectification (art. 16 GDPR), Right to erasure (‘right to be forgotten’) (art. 17 GDPR), Right to restriction of processing (art. 18 GDPR), Right to data portability (art. 20 GDPR), Right to lodge a complaint with a supervisory authority (art. 77 GDPR), right to withdraw his or her consent at any time (art. 7.3 GDPR) and the right to object at any time to processing of personal data (art. 21 GDPR).

We take the security of your data very seriously. To ensure that personal data are not passed on to third parties, we kindly ask you to send your application by e-mail or mail with clear identification of your person to:

Raca Group B.V.
Arnoudstraat 22
2182 DZ Hillegom
Fax: (+31) (0) 252 53 39 22
E-mail: info@racaparts.com